It is the customers responsibility to understand what they are ordering when using the online system. Brookvalebuild.com has provided online photos and descriptions to help you during the ordering process. Please read these descriptions carefully. If you are unsure what your order will look like or what is included, please contact us with any questions or concerns.
Brookvale reserves the right to change, remove or discontinue any product, service, or promotion as advertised on this website at any time without notice and you confirm that Brookvale shall not be liable for any such change or removal.
When you buy anything via the website and provide us any personal data, you may receive emails and or mailings about upcoming sales or promotions. We will not give out your information.
You can shop at brookvalebuild.com with confidence.
Our website uses “Let’s Encrypt” TSL/SSL Security to ensure that store checkout is processed through a secure channel with data encryption to protect personal information submitted during the ordering process.
Pay with PayPal or a Credit or Debit Card!
Payments for your purchases are processed securely by PayPal. PayPal keeps your information secure by:
- Using industry-leading encryption and fraud prevention tools.
- NOT sharing your financial information with the merchant.
- Sending confirmation emails when you make a payment.
- Most items will leave our warehouse within 1-2 business days via USPS.
- All shipping is calculated in the checkout process based on weight.
- Please provide a physical address to ship your items to.
- Orders may be shipped via UPS or USPS.
- Freight shipping may be used when an order exceeds the capacity to be shipped using UPS or USPS.
- Shipping lead times are approximate and are not guaranteed.
If you require a production and/or shipping method other than standard ground shipping service, contact us to request shipping options which may be available for an additional fee.
- Custom orders are handcrafted after you place your order.
- Lead times may vary depending on product customization requirements and are only estimates, not a guarantee.
Brookvalebuild.com employs a high standard of quality when building our products. Therefore, we do not accept returns unless a product has been damaged via shipping. Please take the time to inspect your order upon delivery to make sure that everything arrived as expected.
If your product was damaged during shipping, contact us for return or replacement options.